222 Technology · Development services
Custom AI applications, websites and apps
We develop customer websites and apps, AI tools for staff, and software that connects existing systems. Our work covers feature planning, interface design, development, testing and deployment for Hong Kong businesses.
01 / AI applications
Document search, summaries and customer assistants
AI applications built around your documents, product information and working requirements. Help staff find information and process documents, or let customers ask questions on your website.
Explore the AI customer assistant- Document search: ask questions about internal documents and view relevant passages with sources
- Summaries and extraction: summarise documents, classify content and extract information for review
- Customer assistants: answer product and service questions, collect enquiries and prepare summaries for staff
Deliverables: the AI interface, content connection and update process, response test results, and user documentation.
What do we establish before development?
We confirm the users, content sources, questions the assistant should answer and situations that need staff. These inform the model and search approach. Internal documents require access controls; actions in other systems require separately defined APIs, permissions and confirmation steps.
02 / Websites & apps
Business websites, member portals and customer apps
From a website explaining your services to an application with accounts, requests and administration, we design around the tasks your customers and team need to complete.
- Business websites: content structure, brand design, mobile layouts and enquiry forms
- Member portals and customer apps: sign-in, service requests, records and progress tracking
- Administration tools: content editing, application processing, accounts and staff permissions
Deliverables: page and workflow designs, front-end and back-end software, feature tests, deployment and administration guidance.
A website, web application or app?
The choice depends on devices, account requirements and features. A website runs in a browser; phone capabilities or app-store distribution may call for an app. We identify databases, external APIs, publishing accounts and supported platforms before quoting.
03 / Data & system integrations
Data collection, synchronisation and reporting
We develop tools to collect and organise information from spreadsheets, websites and business systems, then use it for reports or tasks governed by your business rules.
- Collection and preparation: import files, read authorised sources, standardise formats and validate data
- API and system connections: synchronise customer, order or operational data with update and error records
- Reports and workflows: build operational dashboards, conditional notifications and task automation
Deliverables: data flows and field mappings, integration and processing code, reports or an operating interface, integration tests and documentation.
Which data sources can we work with?
We assess APIs, databases, CSV and Excel files, and authorised website data. This can include tools for importing, organising and displaying market data such as stock prices. Access rights, update frequency and supplier limits determine the approach. Synchronisation rules, error handling and third-party costs are listed in the proposal.
These are available development options. Your proposal specifies the features, deliverables, costs and acceptance criteria for your project.
Deployment, access and handover
The scope also covers how your team will use, administer and maintain the system. We agree these arrangements before development begins.
Hosting and ongoing costs
Confirm where the system runs, who manages its accounts, and the ongoing costs of models, hosting and third-party services. Scope testing environments, backups, monitoring and recovery as the project requires.
Data access and feature testing
Define who can view or change information. Test AI answers and sources using agreed questions. Test other features for normal use, invalid input and access restrictions.
Handover and maintenance
The proposal sets out delivery of source code, design files, accounts, documentation and training. It also explains post-launch support, maintenance and charges for additional changes.
The development process
- 01
Scope and quotation
Review users and current processes. Agree essential features, data sources, development scope and acceptance criteria, then prepare a quote.
- 02
Design and development
Confirm the workflow with designs or an interactive prototype. Build the interface, back end and integrations in stages for your team to try.
- 03
Testing, launch and handover
Check features and data handling against the agreed requirements, deploy the system and hand over documentation and support arrangements.
Tell us about your development project
Describe what you want to build, who will use it and any existing website or system. You do not need a finished specification to get in touch. We will review the requirements and the information needed to scope and quote the work.
Enquire about a project